topic Re: Credit Refund in Sky Mobile

Credit Refund

PatrickVitorio — Sat, 13 Sep 2025 12:15:50 GMT

Hi,

I recently tried to get an iphone with the pay monthly contracts, the process was accepted and I paid 69 euros upfront. Then it was cancelled and after a few days I receive a refund of the money, however it was as credit. I would like it on my bank account please. I actually need 2 refunds as we made a new process on my wife's account and the exact same situation has repeated. Please help.

Thank you

Re: Credit Refund

Daniel0210 — Sat, 13 Sep 2025 12:20:23 GMT

@PatrickVitorio
Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky Ireland to chase it up.

Sky Ireland Customer Services are not open over a weekend.

Re: Credit Refund

PatrickVitorio — Sat, 13 Sep 2025 12:24:37 GMT

Hi thanks for the reply, you seem I received an email stating that my refund will take 3-5 days, then it appeared on my bill as credit. Will it stay credit forever or will it automatically be refunded? I prefer it to be refunded to my account directly, I am not sure why they put it as credit when I didnt have a say in it.

thanks

Re: Credit Refund

Daniel0210 — Sat, 13 Sep 2025 12:26:44 GMT

@PatrickVitorio

If you failed the credit check I'm not sure why it was applied as a credit on an account you'll not use. You need to contact Sky Ireland next week. We are fellow customers on here.

Re: Credit Refund

PatrickVitorio — Sat, 13 Sep 2025 12:27:56 GMT

Yeah it accepted me then took the money, then cancelled and put my money as credit and it happened twice

Re: Credit Refund

PatrickVitorio — Sat, 13 Sep 2025 12:29:38 GMT

Can you escalate it to have an employee chat with me ?

Thanks

Re: Credit Refund

Daniel0210 — Sat, 13 Sep 2025 12:30:41 GMT

@PatrickVitorio

The escalation process is not currently available and we have no idea when it'll return.

Re: Credit Refund

PatrickVitorio — Sat, 13 Sep 2025 12:31:25 GMT

I just saw many other people online saying when it goes as credit on your account, theyll never return the money back. is this true?

Re: Credit Refund

Daniel0210 — Sat, 13 Sep 2025 12:32:05 GMT

No @PatrickVitorio

Re: Credit Refund

PatrickVitorio — Sat, 13 Sep 2025 12:34:59 GMT

If i call them will it be 6 weeks or 3-5 days to have it back, what would you say in your experiences ?

Re: Credit Refund

Daniel0210 — Sat, 13 Sep 2025 12:36:58 GMT

@PatrickVitorio

3-5 working days.

Re: Credit Refund

PatrickVitorio — Sat, 13 Sep 2025 12:41:46 GMT

Do they have a whatsapp i can talk to an employee right away?

thanks

Re: Credit Refund

Daniel0210 — Sat, 13 Sep 2025 12:43:37 GMT

@PatrickVitorio

Not sure for Sky Ireland queries at a weekend.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.