Returns

Woppyjilson11 — Sat, 13 Sep 2025 08:12:34 GMT

Just received new phone and need to return it

Re: Returns

63johnw — Sat, 13 Sep 2025 08:25:43 GMT

Hi @Woppyjilson11 you need to call sky on 150 to arrange a return, can't be done here or online.

Re: Returns

Daniel0210 — Sat, 13 Sep 2025 09:27:15 GMT

@Woppyjilson11 wrote:

Just received new phone and need to return it

@Woppyjilson11

Presumably you mean you don't like it rather than it's faulty?

If that's the case, as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

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Returns

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