topic Re: Can’t complete call/text from overseas in Sky Mobile

Can’t complete call/text from overseas

Chr20 — Fri, 12 Sep 2025 23:46:07 GMT

We're in the US. When I tried to make a call I was told that it couldn't be completed due to exceeding my spend cap.

the spend cap was off so I set it at £100 but no help. I also transferred 5gb from my piggybank.

the virtual assistant keeps telling me to phone a uk number, but I can't make outgoing calls

I might dump sky asap!!

Re: Can’t complete call/text from overseas

Daniel0210 — Sat, 13 Sep 2025 02:24:07 GMT

@Chr20

Not sure what message might appear but could you have used excessive data?

There is now a fair usage policy. Roaming using Roaming Passport Plus is now limited to 25GB per billing period then it's £2.50per GB. Sky can apparently temporarily suspend the service if used to excess.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

Re: Can’t complete call/text from overseas

63johnw — Sat, 13 Sep 2025 05:47:10 GMT

Hi @Chr20 just to confirm you are using the correct dialing code with a +44 ? Also try the troubleshooting below.

https://www.sky.com/help/articles/sky-mobile-roaming-problems