https://helpforum.sky.com/t5/Sky-Mobile/Send-phone-back/m-p/5083889#M261345 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4475056">@BarbaraBandarra</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Fri, 12 Sep 2025 17:02:07 GMT Daniel0210 2025-09-12T17:02:07Z https://helpforum.sky.com/t5/Sky-Mobile/Send-phone-back/m-p/5083885#M261344 <P>Hi, I'm looking to send my phone back ! I've ordered on the 27th&nbsp;</P> Fri, 12 Sep 2025 16:53:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Send-phone-back/m-p/5083885#M261344 BarbaraBandarra 2025-09-12T16:53:47Z https://helpforum.sky.com/t5/Sky-Mobile/Send-phone-back/m-p/5083889#M261345 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4475056">@BarbaraBandarra</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Fri, 12 Sep 2025 17:02:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/Send-phone-back/m-p/5083889#M261345 Daniel0210 2025-09-12T17:02:07Z