https://helpforum.sky.com/t5/Sky-Mobile/New-Sim/m-p/5081165#M260927 <P>I have been contacted by Dky telling me I need a new sim for my phone due to an upgrade</P><P>is this genuine or a scam&nbsp;</P><P>I've been told Sky are sending sim out tomorrow&nbsp;</P> Wed, 10 Sep 2025 03:44:22 GMT Robert193 2025-09-10T03:44:22Z https://helpforum.sky.com/t5/Sky-Mobile/New-Sim/m-p/5081165#M260927 <P>I have been contacted by Dky telling me I need a new sim for my phone due to an upgrade</P><P>is this genuine or a scam&nbsp;</P><P>I've been told Sky are sending sim out tomorrow&nbsp;</P> Wed, 10 Sep 2025 03:44:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Sim/m-p/5081165#M260927 Robert193 2025-09-10T03:44:22Z https://helpforum.sky.com/t5/Sky-Mobile/New-Sim/m-p/5081168#M260930 <P>It is a scam as you do not need a new phone so hopefully you gave whoever called no personal and finanical details, if so then your account will be fine. The caller usually wanst you details so they camn place an order for a mobile device via your account so you would be paying for it as per this:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/account-takeover" target="_blank">https://www.sky.com/help/articles/account-takeover</A></P> <P>&nbsp;</P> <P><EM>If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.</EM></P> <P><EM>We’ll give you pre-paid returns packaging to send the parcel back to us</EM>.</P> Wed, 10 Sep 2025 04:34:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Sim/m-p/5081168#M260930 caesarome 2025-09-10T04:34:33Z