topic Re: Fraud in Sky Mobile

Fraud

Steve537 — Tue, 09 Sep 2025 18:05:19 GMT

Someone has ordered phones onto my account. I have spoken twice already about this and twice been told within 4i hrs someone will contact me. This again hasnt happened. You will be charging me for a phone i did not order immenently and are doing nothing to resolve the issue. Your customer service is appalling. You aitomated service is **bleep** awful. I will be cancelling my sky TV contract on the back of this shambles

Re: Fraud

63johnw — Tue, 09 Sep 2025 18:08:50 GMT

Hi @Steve537 did you receive the phones ? Just to add this isn't sky CS.

Re: Fraud

PandJ2020 — Tue, 09 Sep 2025 19:27:07 GMT

@Steve537 wrote:
I will be cancelling my sky TV contract on the back of this shambles

Bear in mind that if you are within a minimum term then you cannot cancel.

Re: Fraud

Caro80 — Tue, 09 Sep 2025 22:03:48 GMT

I am having the same issue

sim was cloned according to sky back on 6 th August and they tell me someone will call - nothing!!! It's appalling!! I am paying for a contract that does not work!!!

Re: Fraud

Caro80 — Tue, 09 Sep 2025 22:06:53 GMT

Sky if you are reading these 'chats' then what are you going to do about this????? Customer service is shambollic

I have been told three times that my case has been escalated - maybe more staff are required to sort out these pretty major issues asap

Re: Fraud

GD1 — Tue, 09 Sep 2025 23:48:27 GMT

@Caro80 As already advised this is a customer helps customer Community.

The only way the scammers can order the devices is if they've obtained personal details from you.

Did you get a call out of the blue offering huge discounts on your current service? If so they were the scammers.

Re: Fraud

caesarome — Wed, 10 Sep 2025 04:36:59 GMT

@Caro80

If you are having the same issue then advice can be found here:

https://www.sky.com/help/articles/account-takeover

If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.

We’ll give you pre-paid returns packaging to send the parcel back to us.

The only way they get access is either if you have given your details to someone who called saying they were from Sky when they were not or be responded to a fake email again saying it was from Sky when it wasn't.