topic Re: Sky Mobile Order in Sky Mobile

Sky Mobile Order

SSD1612 — Tue, 09 Sep 2025 16:11:33 GMT

Hi, I ordered the Samsung Tab S11 Ultra on 5th September, and it still shows coming soon. Called customer support, and they said to order a new one because the old one has a problem. I did order the new one based on their advice, and I got the free buds today, but not the tablet. Whenever I call the CS, they have different answers. I don't know what's happening as customer service is of no help.

Re: Sky Mobile Order

caesarome — Tue, 09 Sep 2025 16:35:45 GMT

@SSD1612

The latest on your order should be found here:

https://www.sky.com/ordertracking

Sometimes there is a wait if Sky are awaiting stock from their supplier which appears to be the case with your order.

Re: Sky Mobile Order

SSD1612 — Tue, 09 Sep 2025 16:56:58 GMT

Thanks for this, but it's of no use as it still says coming soon. CS says a different answer every time I call them.

Re: Sky Mobile Order

caesarome — Tue, 09 Sep 2025 16:58:35 GMT

You really don't need to call CS as they will know about as much as what you can see via that link. You will receive the device but due to the stock issues you will just have to wait for it Im afraid as hopefully coming soon will mean just that.

Re: Sky Mobile Order

SSD1612 — Tue, 09 Sep 2025 17:02:27 GMT

The device shows it's in stock on the Sky website.

Re: Sky Mobile Order

caesarome — Tue, 09 Sep 2025 17:05:27 GMT

Stock levels in the website are not know for being accurate so I wouldn't read anything in that.

Re: Sky Mobile Order

SSD1612 — Tue, 09 Sep 2025 17:10:16 GMT

It's annoying, though, it's the first time I'm facing an issue with Sky. I always had a good experience with them.