https://helpforum.sky.com/t5/Sky-Mobile/Old-devices/m-p/5079895#M260761 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471709">@Helen266</a>&nbsp;</P> <P>Only devices returned to Sky as part of an upgrade or swap will be removed. If you have paid this phone off then it does not count as an active device so shouldn't prevent you from ordering another one.</P> Mon, 08 Sep 2025 15:11:29 GMT caesarome 2025-09-08T15:11:29Z https://helpforum.sky.com/t5/Sky-Mobile/Old-devices/m-p/5079893#M260760 <P>If you've lost old phone but contract has been paid off. How do I get it removed from my account ?&nbsp;</P> Mon, 08 Sep 2025 15:09:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Old-devices/m-p/5079893#M260760 Helen266 2025-09-08T15:09:57Z https://helpforum.sky.com/t5/Sky-Mobile/Old-devices/m-p/5079895#M260761 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471709">@Helen266</a>&nbsp;</P> <P>Only devices returned to Sky as part of an upgrade or swap will be removed. If you have paid this phone off then it does not count as an active device so shouldn't prevent you from ordering another one.</P> Mon, 08 Sep 2025 15:11:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/Old-devices/m-p/5079895#M260761 caesarome 2025-09-08T15:11:29Z https://helpforum.sky.com/t5/Sky-Mobile/Old-devices/m-p/5079898#M260762 <P>Thank you.&nbsp;</P> Mon, 08 Sep 2025 15:15:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Old-devices/m-p/5079898#M260762 Helen266 2025-09-08T15:15:25Z