topic Re: Over payment in Sky Mobile

Over payment

Stacy10 — Tue, 19 Nov 2024 19:09:35 GMT

We have 2 mobile phones so wanted to pay the phones off, £441 per phone however it looks like we have paid 3 times... can the third payment be reversed?

Re: Over payment

63johnw — Tue, 19 Nov 2024 19:14:22 GMT

Hi @Stacy10 payments can't be reversed but once they appear on your account as credit then refunds can be arranged. That's something some of the users here can help get sorted.

Re: Over payment

caesarome — Tue, 19 Nov 2024 19:46:57 GMT

@Stacy10

What makes you say you believe you have paid this three times, do you see a credit on your account for this amount ?

Re: Over payment

xsophiemariexo — Mon, 08 Sep 2025 13:23:16 GMT

I upgraded my phone from an iPhone 14 to an iPhone 16 but didn't send the iPhone 14 back to sky however I continued to pay for it and then after so long I ended up paying the end payment so the phone was paid off fully.

I have noticed that I'm still paying for this iPhone 14 when I should not be.

can you explain why I've been paying for this phone still even after I did an end payment on it.

Re: Over payment

63johnw — Mon, 08 Sep 2025 14:45:58 GMT

Hi @xsophiemariexo what contract did you have ? Swap 24 is actually a 36 month contract.