https://helpforum.sky.com/t5/Sky-Mobile/Mobile-returns/m-p/5079787#M260750 <P>Has anyone had an issue of sending a phone back to be told that the box was empty. Also has anyone returned a mobile from a sorting office rather than a post office counter&nbsp;</P> Mon, 08 Sep 2025 13:23:00 GMT Teresa601 2025-09-08T13:23:00Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-returns/m-p/5079787#M260750 <P>Has anyone had an issue of sending a phone back to be told that the box was empty. Also has anyone returned a mobile from a sorting office rather than a post office counter&nbsp;</P> Mon, 08 Sep 2025 13:23:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-returns/m-p/5079787#M260750 Teresa601 2025-09-08T13:23:00Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-returns/m-p/5079887#M260759 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471621">@Teresa601</a>&nbsp;</P> <P>Do you have the receipt from when you sent the phone back ?</P> Mon, 08 Sep 2025 15:07:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-returns/m-p/5079887#M260759 caesarome 2025-09-08T15:07:52Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-returns/m-p/5083427#M261232 <P>Hi yes I do but my receipt is from a post office distribution centre not post office counters so they are saying that's not good enough but there's nothing anywhere that says what type of receipt just have a receipt&nbsp;</P> Fri, 12 Sep 2025 09:48:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-returns/m-p/5083427#M261232 Teresa601 2025-09-12T09:48:45Z