https://helpforum.sky.com/t5/Sky-Mobile/Sim-activation/m-p/5079675#M260726 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471517">@Curlywurly</a>&nbsp; sounds like the sim has been ordered (for whatever reason) on a different account. Call sky on 150 and they should be able to locate it for you. If it's not activated you won't be charged. You could also try ordering a new sim, ensuring you are logged into your account when you do so and see if that appears on your account when it arrives.&nbsp;</P> Mon, 08 Sep 2025 11:57:54 GMT 63johnw 2025-09-08T11:57:54Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-activation/m-p/5079667#M260724 <P>Hi, Ive ordered my 5th sim but when I go to activate it, the new plan is not on my account.&nbsp;</P> Mon, 08 Sep 2025 11:52:16 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-activation/m-p/5079667#M260724 Curlywurly 2025-09-08T11:52:16Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-activation/m-p/5079675#M260726 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471517">@Curlywurly</a>&nbsp; sounds like the sim has been ordered (for whatever reason) on a different account. Call sky on 150 and they should be able to locate it for you. If it's not activated you won't be charged. You could also try ordering a new sim, ensuring you are logged into your account when you do so and see if that appears on your account when it arrives.&nbsp;</P> Mon, 08 Sep 2025 11:57:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-activation/m-p/5079675#M260726 63johnw 2025-09-08T11:57:54Z