topic Re: New phone order in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/New-phone-order/m-p/5079324#M260689 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471159">@SarahLou7</a>&nbsp;</P> <P>Did you only order a new phone so you didn't order a data plan ?</P> <P>&nbsp;</P> <P>If you did order a a data plan then you will receive a new sim for it so if you don't want to use it then do not activate the sim then it will be cancelled so you will only be paying for the phone</P> Sun, 07 Sep 2025 20:35:00 GMT caesarome 2025-09-07T20:35:00Z New phone order https://helpforum.sky.com/t5/Sky-Mobile/New-phone-order/m-p/5079287#M260686 <P>I have ordered a new mobile phone and ive gone on to check my order and its saying the new sim needs activiting but ive not had a new sim and ive not had the new phone&nbsp;</P> Sun, 07 Sep 2025 19:43:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-order/m-p/5079287#M260686 SarahLou7 2025-09-07T19:43:31Z Re: New phone order https://helpforum.sky.com/t5/Sky-Mobile/New-phone-order/m-p/5079324#M260689 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471159">@SarahLou7</a>&nbsp;</P> <P>Did you only order a new phone so you didn't order a data plan ?</P> <P>&nbsp;</P> <P>If you did order a a data plan then you will receive a new sim for it so if you don't want to use it then do not activate the sim then it will be cancelled so you will only be paying for the phone</P> Sun, 07 Sep 2025 20:35:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-order/m-p/5079324#M260689 caesarome 2025-09-07T20:35:00Z Re: New phone order https://helpforum.sky.com/t5/Sky-Mobile/New-phone-order/m-p/5079341#M260691 <P>Hi</P><P>&nbsp;</P><P>I ordered a new data plan and phone i need both to activate?</P> Sun, 07 Sep 2025 20:46:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-order/m-p/5079341#M260691 SarahLou7 2025-09-07T20:46:59Z Re: New phone order https://helpforum.sky.com/t5/Sky-Mobile/New-phone-order/m-p/5079349#M260692 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471159">@SarahLou7</a>&nbsp;</P> <P>You will need the phone as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/esim-sky-mobile-activate-and-install" target="_blank">https://www.sky.com/help/articles/esim-sky-mobile-activate-and-install</A></P> Sun, 07 Sep 2025 20:55:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-order/m-p/5079349#M260692 caesarome 2025-09-07T20:55:46Z