topic Re: Phone upgrade in Sky Mobile

Phone upgrade

Sarge06 — Sun, 07 Sep 2025 15:10:29 GMT

I've just upgraded my mobile phone to Galaxy Samsung S25 and part of the deal was a new watch, but I haven't received a text of email in order to allow me to activate the order?

Re: Phone upgrade

caesarome — Sun, 07 Sep 2025 15:14:24 GMT

@Sarge06

This link is on the page for this phone:

https://samsungoffers.claims/galaxygift2025

You should be able to use the credit agreement number without the letters as the invoice number when asked for this. You might also be able to use your Sky account number.

Your credit agreement can be found in your message centre:

https://messages.sky.com/message-centre

Samsung will send this within 45 days of the claim being validated.

Re: Phone upgrade

Sarge06 — Sun, 07 Sep 2025 15:44:46 GMT

Claim submitted, thanks for the assistance! 👍