topic Mobile data not wu in Sky Mobile

Mobile data not wu

Bobbie2020 — Sun, 07 Sep 2025 09:38:19 GMT

My mobile data is not working while I'm in Italy Sorrento but I have my data tomorrow g passport cap off

Re: Mobile data not wu

Bobbie2020 — Sun, 07 Sep 2025 09:42:06 GMT

My mobile day isn't working although I have my passport roaming charges of , if I have WiFi my phone allows me to use it but not if I can't get WiFi

Re: Mobile data not wu

Daniel0210 — Sun, 07 Sep 2025 09:47:10 GMT

@Bobbie2020

There is now a fair usage policy. Roaming using Roaming Passport Plus is now limited to 25GB per billing period then it's £2.50per GB. Sky can apparently temporarily suspend the service if used to excess. Could this apply in your case?

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.
https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

Re: Mobile data not wu

63johnw — Sun, 07 Sep 2025 10:01:11 GMT

Hi @Bobbie2020 also try all the trouble shooting here.

https://www.sky.com/help/articles/sky-mobile-roaming-problems

Network problems

Bobbie2020 — Mon, 08 Sep 2025 18:11:48 GMT

Hi I'm getting really annoyed off now iv tried communicating through the community, email and phone but no good what is the phone number from Italy , I have no signal at all since I hit Sorrento, can anyone help

Re: Network problems

GD1 — Mon, 08 Sep 2025 18:13:49 GMT

@Bobbie2020 Sky have no contact number fro users from abroad, you'll need to ry their social media channels linked at the bottom of the page

Re: Network problems

63johnw — Mon, 08 Sep 2025 18:16:04 GMT

Hi @Bobbie2020 look at section 2 on this link. (Useful numbers)

https://www.sky.com/help/articles/sky-mobile-roaming