https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5078487#M260579 I received mynew phone but no packaging to send the swap back in or how to do it can anyone tell me what happens please also it says i get a reward of a laptop do i need to do anything to claim it thanks everyone Sat, 06 Sep 2025 15:00:08 GMT Elainec63 2025-09-06T15:00:08Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5078487#M260579 I received mynew phone but no packaging to send the swap back in or how to do it can anyone tell me what happens please also it says i get a reward of a laptop do i need to do anything to claim it thanks everyone Sat, 06 Sep 2025 15:00:08 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5078487#M260579 Elainec63 2025-09-06T15:00:08Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5078493#M260580 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2784821">@Elainec63</a>&nbsp;</P> <P>The packaging your new device came in can be us e to return your device to Sky as thete should be s smal return label on tne inside of it.</P> <P>&nbsp;</P> <P>You can claim your Chromebook Go via this link:</P> <P>&nbsp;</P> <P><SPAN><A href="https://samsungoffers.claims/galaxygift2025" target="_blank">https://samsungoffers.claims/galaxygift2025</A></SPAN></P> <P>&nbsp;</P> <P>You should be able to use the credit agreement number without the letters as the invoice number when asked for this. You might also be able to use your Sky account number.</P> <P><BR />Your credit agreement can be found in your message centre:</P> <P>&nbsp;</P> <P><A href="https://messages.sky.com/message-centre" target="_blank">https://messages.sky.com/message-centre</A></P> <P><BR />Samsung will send this within 45 days of the claim being validated.</P> Sat, 06 Sep 2025 15:05:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/5078493#M260580 caesarome 2025-09-06T15:05:10Z