topic Re: Bill in Sky Mobile

Bill

Christy007 — Sat, 06 Sep 2025 08:29:29 GMT

My bill was over 100pounds for mobile and I don't understand why

Re: Bill

GD1 — Sat, 06 Sep 2025 08:32:17 GMT

@Christy007 Have you looked at the bill breakdown? All charges will be listed there, as we are customers we can't see your bills.

You can access bills here https://www.sky.com/bill or through the MySky app

Re: Bill

Daniel0210 — Sat, 06 Sep 2025 09:15:07 GMT

@Christy007

We obviously can't see your bills. Compare it to a previous one to see where it differs. It usually involves roaming charges, sending chargeable picture messages, calls to non-inclusive numbers or a discount ending.

Re: Bill

Christy007 — Sat, 06 Sep 2025 11:19:01 GMT

Yes and iv been charged double my normal amount. The bills for each sim etc don't add up to what iv been charged?!

Re: Bill

Daniel0210 — Sat, 06 Sep 2025 11:22:02 GMT

@Christy007 wrote:
Yes and iv been charged double my normal amount.

@Christy007

Have you checked the dates that the bill/s cover in case it's more than the standard month?

Re: Bill

Christy007 — Sat, 06 Sep 2025 11:23:18 GMT

Yes it doesnt make sense.. it says amendment or something? But

Re: Bill

Daniel0210 — Sat, 06 Sep 2025 11:25:18 GMT

@Christy007

In that case give Sky a call and an agent can view your bill and go through it with you. Just dial 150 free on your Sky mobile.