https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5076188#M260287 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4468069">@ShineOn</a>&nbsp; this does seem to happen for some customers, if you can't do it online then you will need to call sky on 150 so they can.&nbsp;</P> Wed, 03 Sep 2025 14:54:35 GMT 63johnw 2025-09-03T14:54:35Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5076183#M260285 <P>Hi I've been trying to upgrade for the last 30mins and press add to basket and it goes from blue to pale blue and then doesn't add anything it's very frustrating&nbsp;</P> Wed, 03 Sep 2025 14:49:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5076183#M260285 ShineOn 2025-09-03T14:49:23Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5076187#M260286 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4468069">@ShineOn</a>&nbsp;</P> <P>Give Sky a call (dial 150 free from your current Sky mobile) and the agent can place the order for you as long as you're eligible to upgrade.&nbsp;</P> Wed, 03 Sep 2025 14:54:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5076187#M260286 Daniel0210 2025-09-03T14:54:02Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5076188#M260287 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4468069">@ShineOn</a>&nbsp; this does seem to happen for some customers, if you can't do it online then you will need to call sky on 150 so they can.&nbsp;</P> Wed, 03 Sep 2025 14:54:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5076188#M260287 63johnw 2025-09-03T14:54:35Z