topic Re: Caller ID issues in Sky Mobile

Caller ID issues

JonG076 — Thu, 10 Apr 2025 08:30:57 GMT

My wife and I both have Motorola g85 5g. Until recently, no issues at all. Now, neither phone is sending our caller id when we make voice calls. I have checked the settings which are under the SIM and both were default to auto by carrier, on wife's, I have changed to send; it still is not displaying. I have also looked at the different call modes, WiFi etc and even changing the method of calls does not alter the outcome. The only possible conclusion to me is a carrier/ SIM issue, but as it's both of us, more likely carrier. Any advice or solutions welcomed. Thanks, Jon

Re: Caller ID issues

Addie15 — Fri, 11 Apr 2025 07:39:38 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Caller ID issues

David290561 — Fri, 25 Apr 2025 20:18:59 GMT

I had same problem. Contacted Motorola today - they had me turn off 4g & wifi calling. Touch wood, has done the trick

Re: Caller ID issues

Aefull — Wed, 03 Sep 2025 08:48:41 GMT

This fixed the problem with our Motorola G85 incoming calls caller ID unknown. Thanks