topic Re: Pixel pre order no delivery in Sky Mobile

Pixel pre order no delivery

Gareth76 — Tue, 02 Sep 2025 11:07:54 GMT

Hi.

ordered the pixel 10 pro on the 27/08 for next day delivery. Still not received by today. Sky have zero contact with me. Have had to ring them everyday and they always say coming next day. Terrible service. Anyone else having this issue

Re: Pixel pre order no delivery

Daniel0210 — Tue, 02 Sep 2025 11:13:53 GMT

@Gareth76
As we’re customers we have no insight into stock levels on that or any other model, or any delivery timescales. The most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which will have details of your 1 hour delivery time slot.

Re: Pixel pre order no delivery

Gareth76 — Tue, 02 Sep 2025 11:15:21 GMT

The item is in stock. On Sky website the model/colour/gb of what I want is still being advertised for next day delivery

Re: Pixel pre order no delivery

Richardbp — Tue, 02 Sep 2025 11:41:33 GMT

I'm the same order mine in August still waiting for pixel 10 pro

Re: Pixel pre order no delivery

Gareth76 — Tue, 02 Sep 2025 11:43:35 GMT

Have you had any communication with Sky at all? Does your order state in progress and delivery soon?

Re: Pixel pre order no delivery

Richardbp — Tue, 02 Sep 2025 11:50:38 GMT

It's says in progress which hasn't changed since I ordered it I'm just going to ring them now

Re: Pixel pre order no delivery

Gareth76 — Tue, 02 Sep 2025 13:11:54 GMT

Can you let me know what they say please. I keep getting the same answers. Should be next day, will make it a priority etc

Re: Pixel pre order no delivery

Richardbp — Tue, 02 Sep 2025 13:31:02 GMT

Just had the same response it's obvious they haven't got them in stock

Re: Pixel pre order no delivery

Gareth76 — Wed, 03 Sep 2025 08:03:48 GMT

Can you let me know if you receive it please. I will do the same. Thank you

Re: Pixel pre order no delivery

PennyjP — Wed, 03 Sep 2025 10:00:21 GMT

I've contacted them on 3 occasions but I've not had a definitive answer and they've not said it's anything to do with stock. The last person I contacted said it was "unusually stuck in the system" , so cancelled it and re-ordered, but that shows exactly the same - in progress, coming soon! I've sent an official complaint now, because nobody from Sky is being honest about what is going on with them

Re: Pixel pre order no delivery

Gareth76 — Wed, 03 Sep 2025 10:42:41 GMT

Hi. That's why they have suggested I do. I don't really want to be doing that either then. Thank you.

could you let me know the outcome please

Re: Pixel pre order no delivery

PennyjP — Fri, 05 Sep 2025 16:46:21 GMT

So, after speaking to Sky this afternoon, I'm still not any further forward. They said the phones are in stock and orders have gone through to the fulfilment centre. It seems the issue may be with DPD. My complaint has been passed to the investigation team and I now have to wait for a call from them.

Re: Pixel pre order no delivery

Gareth76 — Fri, 05 Sep 2025 16:49:45 GMT

Hi.

thank you. I literally had the same conversation today with them. Said it's with the fulfilment team at DPD. Annoying thing is there is no contact from sky at all to let me know any progress or why a delay etc.

Re: Pixel pre order no delivery

Richardbp — Fri, 05 Sep 2025 16:53:23 GMT

Cancelled mine today after being lied to twice by different people told me it was coming tomorrow then said its not in stock rang someone else he had no idea rung customer complaints they said couldn't understand why it won't cancel left it in their hands shocking service I'll just go else where

Re: Pixel pre order no delivery

Gareth76 — Fri, 05 Sep 2025 16:55:26 GMT

It has been shocking. They have told me on numerous occasions it was coming the next day. I've tried to cancel but no joy

Re: Pixel pre order no delivery

PennyjP — Fri, 05 Sep 2025 16:56:40 GMT

From searching Google it seems it's not just Sky customers that are being affected. It's appalling that nobody seems to be able to get any sort of explanation

Re: Pixel pre order no delivery

Gareth76 — Fri, 05 Sep 2025 16:57:48 GMT

For me that is the most frustrating thing. If they said there is a back log and it will be a week then that's fine. It's the lack of knowledge and then the guessing

Re: Pixel pre order no delivery

Richardbp — Fri, 05 Sep 2025 16:59:11 GMT

You have 31 days to change your mind when you actually receive it .

they told me I can't cancel it now I told them their own policy .

so I rang complaints department and they are now in the process of cancelling the order

Re: Pixel pre order no delivery

PennyjP — Fri, 05 Sep 2025 17:03:43 GMT

When they told me mine was "stuck" in the system, they said they would cancel it and re-order. I now have 2 orders showing coming soon!!! I was told this afternoon that it should update, but that if 2 get delivered, just to refuse the second one. Ha!!! I'll be lucky to receive one. It's a complete debacle.

Re: Pixel pre order no delivery

Gareth76 — Sat, 06 Sep 2025 10:57:39 GMT

My latest update is mine has been cancelled so went to order again but old one is still showing on the account and not cancelled. Ridiculous. Now waiting on them to ring me. Won't hold my breath