https://helpforum.sky.com/t5/Sky-Mobile/Order/m-p/5075646#M260221 <P>Hello,I placed an order on 23.08.2025.. I swap my old phone Samsung galaxy z6 flip with Samsung s25 with AI. But I don't know when I will receive my order! Can you help me please,thank you !&nbsp;</P> Tue, 02 Sep 2025 21:51:35 GMT DenisaD 2025-09-02T21:51:35Z https://helpforum.sky.com/t5/Sky-Mobile/Order/m-p/5075646#M260221 <P>Hello,I placed an order on 23.08.2025.. I swap my old phone Samsung galaxy z6 flip with Samsung s25 with AI. But I don't know when I will receive my order! Can you help me please,thank you !&nbsp;</P> Tue, 02 Sep 2025 21:51:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order/m-p/5075646#M260221 DenisaD 2025-09-02T21:51:35Z https://helpforum.sky.com/t5/Sky-Mobile/Order/m-p/5075684#M260222 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4467622">@DenisaD</a>&nbsp;<BR />In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a <STRONG>customer led </STRONG>discussion forum where Sky customers are available to try to help other customers.</P> <P><BR />As we’re customers we have no insight into stock levels or any delivery timescales. The most up to date information (after credit checks are complete) on your particular order should become available at:<BR /><A href="https://www.sky.com/help/articles/track-sky-order" target="_blank">https://www.sky.com/help/articles/track-sky-order</A> <BR /><BR />When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which will have details of your 1 hour delivery time slot.</P> Wed, 03 Sep 2025 04:16:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order/m-p/5075684#M260222 Daniel0210 2025-09-03T04:16:33Z