topic Re: Phones in Sky Mobile

Phones

Audrey61 — Tue, 02 Sep 2025 16:32:54 GMT

Hi had 2 phones come after the one I already ordered that was legit and sent my old phone bk but today 2 nd saying 2 phones be delivered but there not showing in my account only the one I already have ordered so confused

Re: Phones

GD1 — Tue, 02 Sep 2025 16:36:59 GMT

@Audrey61 Best to call Sky on 150 from your SKy Mobile/sim.

Re: Phones

Audrey61 — Tue, 02 Sep 2025 16:38:51 GMT

Thanks done that they sending a package out and not to use the labels that come with them but confused as not showing on my account and not even had sims with them either just phones

Re: Phones

TimmyBGood — Tue, 02 Sep 2025 17:53:21 GMT

@Audrey61 wrote:

they sending a package out and not to use the labels that come with them

That's a real red light this may be a scam. Was it definitely 150 you called?

Re: Phones

Audrey61 — Tue, 02 Sep 2025 18:00:50 GMT

I rang sky number when I did live chat and my daughter did and they said they send a package out dong use labels that come with phones

Re: Phones

caesarome — Tue, 02 Sep 2025 18:30:23 GMT

@Audrey61 wrote:

I rang sky number

Where did you get this number from, the reason we ask is that are a lot of scams going around whereby Sky account are accessed and mobile devices are ordered via them.

Re: Phones

Audrey61 — Tue, 02 Sep 2025 18:34:01 GMT

Through my sky app the number where I did my original swop they at to sort out as passing credit check but order was being rejected 4 times and they cancelled them and finally got it through and now got new phone old one back and today I got phones coming to me witch was worried as they was all cancelled and them not showing on my account only my one I got now

Re: Phones

caesarome — Tue, 02 Sep 2025 18:37:08 GMT

So to be clear:

You did a swap, got the new phone and sent your old one back and now you have been sent these extra phones. You called Sky via the phone number shown in the MySky app and they are sending you packaging to return them ?

Re: Phones

Audrey61 — Tue, 02 Sep 2025 18:38:10 GMT

Yes that's correct but these phones not showing on my account witch confused me

Re: Phones

caesarome — Tue, 02 Sep 2025 18:40:20 GMT

That is odd, it might be despite earlier failing the credit checks the devices you ordered were sent to you in error if that is what has happened.

Re: Phones

Audrey61 — Tue, 02 Sep 2025 18:43:53 GMT

So be ok just send bk as no charges either on account only old and new till they take old phone off

Re: Phones

caesarome — Tue, 02 Sep 2025 18:47:31 GMT

You need to do what Sky told you when you spoke to them about this. If it wasn't clear - call and ask them again.