topic Re: Pay in Sky Mobile

Miss

KorneliaPrud — Mon, 01 Sep 2025 19:08:42 GMT

Hello, why do I have to pay for August if I have already paid for this month?

Re: Miss

caesarome — Mon, 01 Sep 2025 19:25:52 GMT

August was last month so are you not up to date will your bills, you can check what has been taken and if anything is overdue via the MySky app or online here:

https://www.sky.com/mobile-bill -

Re: Miss

Daniel0210 — Mon, 01 Sep 2025 19:26:41 GMT

@KorneliaPrud

Have you made an unnecessary manual payment when you have a direct debit or continuous card payment arranged?

Pay

KorneliaPrud — Mon, 01 Sep 2025 19:38:23 GMT

On August 28th, the fee wasn't charged. I paid manually the next day, and today I'm getting a message that I'm late on my payment for this month.

Re: Pay

Daniel0210 — Mon, 01 Sep 2025 19:41:07 GMT

@KorneliaPrud

That manual payment will have gone towards a future payment but Augusts remains unpaid.

Re: Pay

caesarome — Mon, 01 Sep 2025 21:02:07 GMT

@KorneliaPrud wrote:

On August 28th, the fee wasn't charged

If your payment wasn't taken how is it usually paid, via a card or a direct debit and what does it say on your bill here about it:

https://www.sky.com/mobile-bill