topic Re: Restricted access on the sky mobile app in Sky Mobile

Restricted access on the sky mobile app

Joeship — Sun, 31 Aug 2025 10:56:08 GMT

I can no longer access my account on the sky mobile app, having previously worked before it's now saying access restricted when I try log in

how do I resolve this?

Re: Restricted access on the sky mobile app

caesarome — Sun, 31 Aug 2025 11:05:06 GMT

@Joeship

Can you view your bill here:

https://www.sky.com/mobile-bill

Re: Restricted access on the sky mobile app

Joeship — Sun, 31 Aug 2025 20:24:16 GMT

Yes I can view that it's just the app I can't seem to access

Re: Restricted access on the sky mobile app

caesarome — Sun, 31 Aug 2025 20:36:58 GMT

@Joeship

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295