topic Re: Mobile number has not transferred correctly in Sky Mobile

Mobile number has not transferred correctly

ButtonA — Sun, 31 Aug 2025 08:18:43 GMT

I transferred my mobile number to sky last month. Everything went well initially but now when I send text messages, they are received under the number originally allocated by sky - not the number I transferred over with the PAC code.

Re: Mobile number has not transferred correctly

caesarome — Sun, 31 Aug 2025 08:34:58 GMT

@ButtonA

Have you gone into the settings on your phone and updated the number if it is still showing the one that came with the sim ?

Re: Mobile number has not transferred correctly

ButtonA — Sun, 31 Aug 2025 08:41:37 GMT

Thank you for your reply. No I haven't! I didn't know that I could or needed to. It it easy to find?

Re: Mobile number has not transferred correctly

PandJ2020 — Sun, 31 Aug 2025 08:46:05 GMT

@ButtonA wrote:
Thank you for your reply. No I haven't! I didn't know that I could or needed to. It it easy to find?

What type of phone do you have.......?

Re: Mobile number has not transferred correctly

63johnw — Sun, 31 Aug 2025 08:46:24 GMT

Hi @ButtonA what phone are you using ?

Re: Mobile number has not transferred correctly

ButtonA — Sun, 31 Aug 2025 08:52:36 GMT

I have an iPhone 16. I've found where to edit the number in settings but now it's not letting me save it.

Re: Mobile number has not transferred correctly

63johnw — Sun, 31 Aug 2025 08:58:07 GMT

It can sometimes can take a few attempts to save @ButtonA also try this

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

Re: Mobile number has not transferred correctly

caesarome — Sun, 31 Aug 2025 09:00:09 GMT

@ButtonA

As this is an iphone try this to refresh the network settings:

Go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.