topic Re: IP address in Sky Mobile

IP address

KazG19 — Sat, 30 Aug 2025 18:57:25 GMT

I have recently been on holiday in France. Since coming home I have tried to log into my National lottery account and it states I am not in the UK when I am. It says I need to get my ISP to update the registration of my IP address. How do I go about doing this please? I have tried turning the mobile off then back on and has made no difference.

Re: IP address

caesarome — Sat, 30 Aug 2025 19:22:18 GMT

@KazG19

Make sure this setting is set to automatic or home:

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to automatic or home:

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to automatic or home:

Re: IP address

PandJ2020 — Sat, 30 Aug 2025 19:55:48 GMT

Just to confirm...

Are you using any sort of VPN?

Are you using cellular data or connected to home WiFi?

Re: IP address

KazG19 — Sat, 30 Aug 2025 22:08:05 GMT

I am using home WiFi. I'm sorry I don't even know if I'm using vpn, I'm a bit of a technophobe.

Re: IP address

PandJ2020 — Sat, 30 Aug 2025 22:16:02 GMT

...then it's not a Sky mobile issue.

It will probably work if you turn your WiFi off (temporarily) on your phone and use cellular.

Who provides your broadband?