topic Data roaming issues in Canada in Sky Mobile

Data roaming issues in Canada

Poppy-40 — Sat, 30 Aug 2025 18:59:47 GMT

I am using the £2 per day roaming which includes Canada. I can't get a connection today.

how can I tell what data I have used? I haven't had warning to advise I am near limit. Just the texts each day to see it is renewing. I can't see in the Sky app.

If data all used, it is possible to add more in this billing period?

thank you

Re: Data roaming issues in Canada

Daniel0210 — Sat, 30 Aug 2025 19:13:42 GMT

@Poppy-40

I've moved your post from the Talk board which is for Sky Talk landline issues.

There is now a fair usage policy. Roaming using Roaming Passport Plus is now limited to 25GBper billing period then it's £2.50per GB.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel. https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

Its worth adding that Sky can suspend subscriptions for overuse.

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Also be aware of issues some customers are having in Canada duscussed here

https://helpforum.sky.com/t5/Sky-Mobile/Sky-stopped-working-whilst-in-Canada/td-p/4998989

Re: Data roaming issues in Canada

Kevin+Stokes — Sat, 30 Aug 2025 23:40:48 GMT

Exactly the same happened to me tobay too.... still trying find out what/why. Nothing from Sky at all. Very annoying. Kev