topic Re: Updating data plan in Sky Mobile

Updating data plan

RRRGPSR — Sat, 30 Aug 2025 12:33:54 GMT

I've been trying for weeks to update my data plan via the app. It shows as successful and that this can be used straight away however never changes. I have now run out of data. I have tried calling sky a few times now and was told 6 days ago that my plan had been updated and so on but one of the staff however again it hasn't. At this rate I will end up cancelling my plan with sky all together as that staff have been no help at all.

Re: Updating data plan

caesarome — Sat, 30 Aug 2025 12:38:30 GMT

@RRRGPSR

As you seem to have an issue on your account and that you are getting no where in getting it sorted I would put in a complaint as you should then be contacted about it:

https://www.sky.com/help/complaints

Re: Updating data plan

Skylabs — Wed, 10 Sep 2025 05:57:21 GMT

I'm having the same issue. I select a new plan and it says it's ready to use straight away. However, when I check, the plan is the same and has not been updated? Tried on the app as well as the website and the same result. It's painful when ever ringing sky, takes far too long and more often than not, get passed around between departments, the thought of starting the process is enough for me to consider other options.