topic Re: Invalid IMEI in Sky Mobile

Invalid IMEI

Dannydawg — Fri, 29 Aug 2025 13:56:22 GMT

Hello I am trying to calim my free chromebook following buying a new phone and signing up to sky but whem i try submit my claim it errors with an invalid IMEI

please help

Re: Invalid IMEI

caesarome — Fri, 29 Aug 2025 15:15:25 GMT

@Dannydawg

Is it actually asking for your INEI as usually you can provide the credit agreement number without the letters as the invoice number when asked for this. You might also be able to use your Sky account number.

Your credit agreement can be found in your message centre:

https://messages.sky.com/message-centre

Samsung will send this within 45 days of the claim being validated.

Re: Invalid IMEI

Dannydawg — Fri, 29 Aug 2025 15:50:38 GMT

@caesarome

Thank you for your reply yes it asks for IMEI and proof of purchase

Re: Invalid IMEI

caesarome — Fri, 29 Aug 2025 16:00:05 GMT

@Dannydawg

It should also be in your credit agreement I believe so have you tried this, as this should be found in your message centre:

https://www.sky.com/mymessages