topic Re: Sim Activation in Sky Mobile

Sim Activation

Garry4400 — Thu, 28 Aug 2025 13:46:21 GMT

I have just received my new sim card but when I try to activate i get this message:

The details entered do not match those we have on record. Please provide us with the details used at time of purchase.

I have entered my deatils in many different ways but none appear to be correct.

Please help.

Re: Sim Activation

caesarome — Thu, 28 Aug 2025 15:07:22 GMT

@Garry4400

You will have to find a way to contact Sky about this if you are using the same details that you used when placing the order. If you have another phone with a Sky sim in it then 150 is the number to call them on otherwise their social media sites links are at the bottom of this page.

Re: Sim Activation

Garry4400 — Thu, 28 Aug 2025 15:10:48 GMT

Thank you for your reply.

I cannot call because I do not have a working sim card. The live chat wasn't any help either.

Searching through the forums I noticed quite a few posts mentioning the same issue.

Could you please, on my behalf, escalate this post to an employee?

Thanks

Re: Sim Activation

caesarome — Thu, 28 Aug 2025 15:12:44 GMT

@Garry4400 wrote:

Could you please, on my behalf, escalate this post to an employee?

Thanks

I'm afraid not as escalations are currently not available as Sky are awaiting on a 3rd party to fix an issue with them.

Re: Sim Activation

Garry4400 — Thu, 28 Aug 2025 15:16:30 GMT

That's rather unfortunate. I will try to contact them via someone else's phone.

I really do appreciate your help.

Re: Sim Activation

Bodie2 — Fri, 29 Aug 2025 14:25:19 GMT

It won't let me activate the sim

Re: Sim Activation

Frankhouse — Fri, 29 Aug 2025 15:01:51 GMT

Cancel m

y two sky sim cards

Re: Sim Activation

Garry4400 — Fri, 29 Aug 2025 15:06:45 GMT

You have to call sky unfortunately. As far as I know, that's the only way.

No other method worked for me

Re: Sim Activation

ZAKIAYASAR786 — Mon, 13 Oct 2025 10:30:15 GMT

Hi I want to activate my sim and they want the old pac I don't have it

Re: Sim Activation

caesarome — Mon, 13 Oct 2025 12:06:20 GMT

@ZAKIAYASAR786

You shouldn't need to provide a pac code to activate a sim but you will need the activation cise that came with the sim,

Re: Sim Activation

Elgrea — Tue, 17 Feb 2026 14:21:00 GMT

When I want to put the code for activate it gets me out of the page.I cannot put not even the first number.

Re: Sim Activation

Ronaldbrindley — Wed, 01 Apr 2026 08:34:32 GMT

I have been with out a mobil for,a month because I have not got my number

Re: Sim Activation

caesarome — Wed, 01 Apr 2026 09:06:21 GMT

@Ronaldbrindley

Not sure I understand what you mean so can you explain a bit more what the issue with your number is ?

Re: Sim Activation

CM662 — Thu, 09 Apr 2026 11:37:47 GMT

Can't actavite Sim