topic Re: Lost network service in Sky Mobile

Lost network service

JohnH40 — Wed, 27 Aug 2025 11:44:34 GMT

I have a Motorola E3 phone and have recently lost network service.. I have checked the phone for updates and have tried adding APN details but get 'Access Point Names are not available for this user'. When I reset APN to default, information for Tele2 Services' comes up and I cannot edit it to the Sky details. I have cleaned and reseated the SIM, but the SIM status still says 'Emergency calls only - Sky'. I've recently returned from America and couldn't get a signal out there, but assumed I would be able to when I returned. That hasn't happened. As I'm not getting texts, I can't get network settings if I request them through my account.

Re: Lost network service

JohnH40 — Wed, 27 Aug 2025 11:56:01 GMT

Any help would be gratefully received. I've spent about 3 hours trying potential fixes from various posts on the internet , Thank you in advance

Re: Lost network service

caesarome — Wed, 27 Aug 2025 12:04:03 GMT

@JohnH40

Since returning back to the UK have you made sure your device is set to automatic or home:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to automatic or home.

Re: Lost network service

JohnH40 — Wed, 27 Aug 2025 12:17:43 GMT

Huge thanks @caesarome. You've hit the nail on the head! Problem solved

Re: Lost network service

ACG_ACD — Wed, 27 Aug 2025 15:45:40 GMT

My son has the same problem - no network. I've followed the steps you suggest but can't get it to just Automatic - it keeps also selecting Sky Settings. Any suggestions?