topic Re: Return my device in Sky Mobile

Return my device

Trishna — Tue, 26 Aug 2025 20:14:19 GMT

Hi I want to returnmy device i never open a box i want to return my device

Re: Return my device

Daniel0210 — Tue, 26 Aug 2025 20:19:17 GMT

@Trishna
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

Re: Return my device

Trishna — Wed, 27 Aug 2025 09:34:02 GMT

150 is for EE helpline number

what is for sky mobile

Re: Return my device

Daniel0210 — Wed, 27 Aug 2025 09:36:43 GMT

@Trishna

150 from a Sky mobile or Sky Talk landline.