https://helpforum.sky.com/t5/Sky-Mobile/Mysky-app-not-working/m-p/5069407#M259365 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2211373">@paul.mcmillan</a>&nbsp;wrote:<BR /> <P>Mysky mobile is showing all our sims at 0gb but we clearly have data on it as we are using them without WiFi.</P> <HR /></BLOCKQUOTE> <P>There are ongoing issues with this at present which needs to be fixed by Sky.</P> <P>&nbsp;</P> <P>When you are ready to upgrade you will have to call Sky on 150 so they can do it for you.</P> Tue, 26 Aug 2025 20:40:10 GMT caesarome 2025-08-26T20:40:10Z https://helpforum.sky.com/t5/Sky-Mobile/Mysky-app-not-working/m-p/5069384#M259364 <P>Mysky mobile is showing all our sims at 0gb but we clearly have data on it as we are using them without WiFi. We added 1gb on one sim as it was at 0 but still isn't showing up. Also when I select any of our mobile products e.g. Ipad, it is going to a completly different product (samsung s9 we got rid of years ago!). Anyone else having these issues? My iPad is due for renewal soon but I can't select it to Upgrade because it takes me to a different device&nbsp;</P> Tue, 26 Aug 2025 20:12:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mysky-app-not-working/m-p/5069384#M259364 paul.mcmillan 2025-08-26T20:12:57Z https://helpforum.sky.com/t5/Sky-Mobile/Mysky-app-not-working/m-p/5069407#M259365 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2211373">@paul.mcmillan</a>&nbsp;wrote:<BR /> <P>Mysky mobile is showing all our sims at 0gb but we clearly have data on it as we are using them without WiFi.</P> <HR /></BLOCKQUOTE> <P>There are ongoing issues with this at present which needs to be fixed by Sky.</P> <P>&nbsp;</P> <P>When you are ready to upgrade you will have to call Sky on 150 so they can do it for you.</P> Tue, 26 Aug 2025 20:40:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mysky-app-not-working/m-p/5069407#M259365 caesarome 2025-08-26T20:40:10Z