topic Re: Missing Piggybank data in Sky Mobile

Missing Piggybank data

SkiJumper — Tue, 26 Aug 2025 16:38:04 GMT

has anyone been having problems with piggybank? Transferred some this morning, it showed as added, but is now missing, both on the website and the app. Cheers

Re: Missing Piggybank data

63johnw — Tue, 26 Aug 2025 16:53:30 GMT

Hi @SkiJumper although it should be instant it can sometimes take a while for the data to show up on your phone. Are you in the UK ?

Re: Missing Piggybank data

SkiJumper — Tue, 26 Aug 2025 16:58:16 GMT

I am yes, as i said, it showed up when i transfered it, but now its missing. It shows in the new "piggybank" section on the website just not showing in my account

Re: Missing Piggybank data

steely — Tue, 26 Aug 2025 17:18:34 GMT

I've got the same problem.

Rolled back data to 3 sims yesterday as usual, received confirmation emails and new data showed up on app.

Checked today and the data is missing although the rollbacks are listed in previous activity.

Re: Missing Piggybank data

SkiJumper — Tue, 26 Aug 2025 17:23:30 GMT

Glad it's not just me then, hopefully it'll sort its self out by tomorrow, if not I'll be on the phone 😉

Re: Missing Piggybank data

slotty — Tue, 26 Aug 2025 17:26:34 GMT

I rolled 4g to my partner it was debited from my account but it has not shown up yet on her phone this evening

Re: Missing Piggybank data

63johnw — Tue, 26 Aug 2025 18:11:21 GMT

Hi @SkiJumper @slotty @steely Just tried myself and it's the same as all of you. I also had some issues accessing my account so suspect sky are having technical issues at the minute. Hopefully they get it sorted soon.

Re: Missing Piggybank data

ikledude — Tue, 26 Aug 2025 17:49:52 GMT

Same problem loaded 2GB then repeated another 2GB shows gone from the App/website but nothing appearing on the phone/sim. 😞

Rolled date to sim not showing

Laura386 — Tue, 26 Aug 2025 18:33:38 GMT

I've rolled date to my sim but it's not showing

Re: Rolled date to sim not showing

caesarome — Tue, 26 Aug 2025 18:40:07 GMT

@Laura386

I've moved your post to the topic at hand as other are reporting the same issue so clearly an issue at Sky's end so when fixed it should then appear.

Re: Signal issues and data issues

CLH2 — Tue, 26 Aug 2025 19:11:11 GMT

Im having the same issue. Currently abroad, says neitherer me or husband have data even though we should and won't allow piggybank to add.

Re: Missing Piggybank data

TieguR — Tue, 26 Aug 2025 19:48:15 GMT

Same issue for myself. Data transferred from piggy bank but doesn't show in the sims

Piggybank

rhodes17 — Tue, 26 Aug 2025 20:10:36 GMT

My daughter has ran out of data. Tried 4 times to roll data on to her mobile from our piggybank. It has been deducted from our piggybank total but not arrived on the mobile. Tried the same with my mobile and same thing happens. Can anyone help please ?

Re: Piggybank

PandJ2020 — Tue, 26 Aug 2025 20:12:42 GMT

Yup, there's an issue at the moment. Hopefully it will be fixed soon.

Re: Piggybank

rhodes17 — Tue, 26 Aug 2025 20:14:34 GMT

Thank you for your reply. Hopefully I'll get back the data rolled over but not received.

Re: Missing Piggybank data

63johnw — Tue, 26 Aug 2025 20:26:37 GMT

Hi @SkiJumper @rhodes17 @TieguR @CLH2 My rolled data is now showing on my sims. Hopefully issue sorted.

Re: Missing Piggybank data

63johnw — Tue, 26 Aug 2025 20:28:02 GMT

Spoke too soon, it's gone again 🤦‍♂️

Re: Missing Piggybank data

SkiJumper — Tue, 26 Aug 2025 20:28:48 GMT

I was just about to say the same, ah well 🤣

Re: Missing Piggybank data

DuncanBM — Tue, 26 Aug 2025 20:38:00 GMT

Yes me too. All sims dropped the additional data I put on 3 days ago. And also don't reflect addition data just added. The rolled data transactions show on history (and the emails also come though). It was 9pm when I noticed so can't contact Sky help

Re: Missing Piggybank data

rhodes17 — Tue, 26 Aug 2025 20:38:36 GMT

Mine did the same. Went on and saw it then disappeared straight away