topic Re: Fraudulent Sky Mobile A/C in Sky Mobile

Fraudulent Sky Mobile A/C

Kabuta — Mon, 18 Aug 2025 16:27:30 GMT

Recieved a letter with my name and address on for a Sky mobile account thats in arrears, I dont or have ever had a Sky mobile. contacted Sky but I not convinced that it will be handled correctly as the Sky advisor didnt fill me with confidence.

Anyone know of a direct email contact to Sky fraud dept if they gave one and any dept in Sky that I can email so its documented that this is a fraud ?

Re: Fraudulent Sky Mobile A/C

caesarome — Mon, 18 Aug 2025 16:29:17 GMT

@Kabuta

There is no direct email address to any department within Sky so could try using the options here to make contact:

https://www.sky.com/help/articles/account-takeover

Select "No, I still need help" at the bottom of the page.

Re: Fraudulent Sky Mobile A/C

Kabuta — Fri, 22 Aug 2025 12:20:08 GMT

Sky advisors cannot get their head around that I dont have or ever had a mobile account, asking me for the password on my sky mobile account.....how do i know that when it wasn't me ?? Then they say that they cant help as i dont know the answer to the security questions....ahhhhhhhh

Re: Fraudulent Sky Mobile A/C

GD1 — Fri, 22 Aug 2025 12:26:55 GMT

@Kabuta It may be worth raising a complaint using the options here https://www.sky.com/help/articles/how-to-make-a-complaint

You should be able to get somewhere once you've raised the complaint.

Re: Fraudulent Sky Mobile A/C

Daniel0210 — Fri, 22 Aug 2025 12:29:23 GMT

@Kabuta

See this link from Skys own website regarding fraudulent Sky accounts. It should include a general number to call

https://www.sky.com/help/articles/financial-risk-and-security-advice

Saying nothing when asked why you're calling sometimes helps getting you in a queue for an agent. If it still initially asks for a telephone password say you've forgotten it.

Re: Fraudulent Sky Mobile A/C

Kabuta — Fri, 22 Aug 2025 12:36:22 GMT

I was acyually talking to an agent, unbelieavable I know !

Imagine me not knowing a password that someone set up on a fraudulaent account, hope these agents take on board and learn from this but i highky doubt it

Re: Fraudulent Sky Mobile A/C

Kabuta — Tue, 26 Aug 2025 14:41:33 GMT

At my wits end, contacted Sky again and they have no record of my previuos 3 coversations, Utter Shambles !

Re: Fraudulent Sky Mobile A/C

Daniel0210 — Tue, 26 Aug 2025 14:48:09 GMT

@Kabuta wrote:

they have no record of my previuos 3 coversations,

@Kabuta

It won't help that there is no Sky account number to link your conversations to. Did you submit a complaint as advised earlier in the thread?