topic Re: Took a payment when not due in Sky Mobile

Took a payment when not due

ChloeMurray — Tue, 26 Aug 2025 09:15:58 GMT

I had money put in my bank account yesterday and you've took a payment when it's not meant to be due until the 12th that was the last bit of money I've had.

Re: Took a payment when not due

PandJ2020 — Tue, 26 Aug 2025 09:19:53 GMT

@ChloeMurray wrote:
... and you've took a payment

Not us - we're other customers here.

What does your billing say? You'll need to call Sky to query...

Re: Took a payment when not due

63johnw — Tue, 26 Aug 2025 09:20:41 GMT

Hi @ChloeMurray are you new to sky mobile ?

Re: Took a payment when not due

caesarome — Tue, 26 Aug 2025 09:21:11 GMT

@ChloeMurray

You are talking to other customers here and not Sky support.

Unless you are in Scotland yesterday was a bank holiday so if you are sure it was Sky that took this payment does it appear on tne nling section of the MySky app or online here:

https://www.sky.com/mobile-bill

If it is Sky was it a delayed payment for last months bill ?