topic Re: SMS messages abroad in Sky Mobile

SMS messages abroad

Phoebe_L — Tue, 26 Aug 2025 05:23:14 GMT

I'm currently travelling in Canada, I sometimes use Holafly eSIM for unlimited data/internet (which I successfully added onto settings).

When I first used it I still received SMS messages, however now I'm not receiving... I tried verifying my phone number on an app that required it, but no messages have come through!!!

How can I fix this?
It just keeps saying no service when my phone is connected to WIFI or 5G....

Re: SMS messages abroad

Daniel0210 — Tue, 26 Aug 2025 05:31:39 GMT

@Phoebe_L

Could it be connected to these issues some Sky customers have been experiencing in Canada for a few months?
https://helpforum.sky.com/t5/Sky-Mobile/Sky-stopped-working-whilst-in-Canada/td-p/4998989

Re: SMS messages abroad

63johnw — Tue, 26 Aug 2025 08:31:32 GMT

Hi @Phoebe_L if you are using a different network sim then you would need to contact them as it will be their issue not a Sky mobile one.