https://helpforum.sky.com/t5/Sky-Mobile/Paying-not-going-thru/m-p/5068572#M259231 <P>Says I have credit on the app but then got a email saying I am 28 pound over due , but it says this on my old phone 13 and now I got a phone 16 with you lot a few weeks ago ??</P><P>&nbsp;</P><P>my direct debit is still the same&nbsp;</P> Mon, 25 Aug 2025 19:34:25 GMT Josh242 2025-08-25T19:34:25Z https://helpforum.sky.com/t5/Sky-Mobile/Paying-not-going-thru/m-p/5068572#M259231 <P>Says I have credit on the app but then got a email saying I am 28 pound over due , but it says this on my old phone 13 and now I got a phone 16 with you lot a few weeks ago ??</P><P>&nbsp;</P><P>my direct debit is still the same&nbsp;</P> Mon, 25 Aug 2025 19:34:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Paying-not-going-thru/m-p/5068572#M259231 Josh242 2025-08-25T19:34:25Z https://helpforum.sky.com/t5/Sky-Mobile/Paying-not-going-thru/m-p/5068610#M259235 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4461654">@Josh242</a>&nbsp;</P> <P>Your old phone still has to be paid off even if you returned it to Sky via a swap as it would have told you how much theer was to pay against it so it might be where this £28 has come from.</P> Mon, 25 Aug 2025 20:35:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/Paying-not-going-thru/m-p/5068610#M259235 caesarome 2025-08-25T20:35:30Z