topic Re: Mobile in Sky Mobile

Mobile

tracey67richard — Mon, 25 Aug 2025 17:56:46 GMT

Contract finished in the 16th August but still have a charge on my September bill not sure why and only for the phone not the sim and it's a full months charge??

Re: Mobile

PandJ2020 — Mon, 25 Aug 2025 18:09:17 GMT

@tracey67richard wrote:
Contract finished in the 16th August but still have a charge on my September bill

Are you sure the device plan has finished? Swap24 contracts are 3 years.

Re: Mobile

tracey67richard — Mon, 25 Aug 2025 19:28:44 GMT

Yep the sim was rolling and the three year contract ran out 16th August 2025. It says there's £35.50 left to pay but if you click into the make a payment it won't allow you to but it's on the next bill??

Re: Mobile

caesarome — Mon, 25 Aug 2025 20:33:03 GMT

@tracey67richard

What does it say there is left to pay here in your "My Payments" section:
https://www.sky.com/myaccount/mobile/device/x/payments