topic Re: MySky app in Sky Mobile

MySky app

Katherine2001 — Sun, 24 Aug 2025 18:37:33 GMT

Hi , I'm the account owner and all that jazz but every time I've gone to log into the app I get met with "your account is not authorised to access the MySky app" pic 2

when I try going through the website to fix it I am then met with " you can't see bills only the account owner or account manager can see my sky bills" pic 1

ive tried updating the app along with updating my phone , to then changing the passwords and usernames for my account and lastly I tried the undownload and re downloaded effort no affect, has anyone else had this issue before? Ta x

Re: MySky app

63johnw — Sun, 24 Aug 2025 18:43:32 GMT

Hi @Katherine2001 I think you will need to call sky on 150 for help with this.

Re: MySky app

caesarome — Sun, 24 Aug 2025 18:48:10 GMT

@Katherine2001

If you are yet to try this then see if linking your mobile account to your Sky ID then allows you to access your billing:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account