topic Re: Cancel Undelivered Phone Order and Remove Charges in Sky Mobile

Cancel Undelivered Phone Order and Remove Charges

JP108 — Sun, 24 Aug 2025 07:51:53 GMT

I am extremely frustrated with the appalling service I have received. I ordered a new phone from Sky which never arrived. Despite making multiple calls to cancel both the order and the associated contract, the charges are still appearing on my upcoming bills.

Let me be absolutely clear: Sky failed to deliver the phone, therefore I will not be paying for it under any circumstances. I expect this order and contract to be cancelled immediately and all charges for the undelivered phone removed from my account without delay.

Re: Cancel Undelivered Phone Order and Remove Charges

PandJ2020 — Sun, 24 Aug 2025 07:55:13 GMT

@JP108 wrote:
Let me be absolutely clear: Sky failed to deliver the phone, therefore I will not be paying for it under any circumstances.

You're just telling other customers here.

Whilst I get your point be aware failing to pay bills may impact your credit record.

Re: Cancel Undelivered Phone Order and Remove Charges

twilight+princess — Wed, 27 Aug 2025 18:25:06 GMT

Did you receive confirmation that the phone was sent?
Was there any delivery information received via email?
Has Sky mentioned whether the phone was delivered & if so do they have the delivery photo or signature of the person accepting it?