topic Mobile upgrade problem in Sky Mobile

Mobile upgrade problem

Blue-moon — Fri, 22 Aug 2025 11:06:12 GMT

On MySky if I try and upgrade/swap a mobile phone I get the following message

Your services are currently being restricted

There is an outstanding action on your account which is resulting in your services being restricted. Find out how to remove these restrictions.

when I click the "Reinstate my services" button I get taken to my most recent bill which shows everything has been settled, as is always the case.

Im sick of going round in circles and it seems impossible to get in touch with a human at Sky.

Help

Re: Mobile upgrade problem

caesarome — Fri, 22 Aug 2025 12:15:36 GMT

@Blue-moon

On the billing page that you are sent to do you see marketplace listed and if so do you see an outstanding amount shown ?

Re: Mobile upgrade problem

Blue-moon — Fri, 22 Aug 2025 12:24:30 GMT

No. It just shows the TV and broadband services, the total due, and the payment leaving a balance of £0.00

Re: Mobile upgrade problem

caesarome — Fri, 22 Aug 2025 12:26:49 GMT

@Blue-moon

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295