topic Refund? in Sky Mobile

Extortionate roaming charges!

Syspas — Fri, 06 Jun 2025 19:20:54 GMT

Whilst on holiday in Tunisia I turned my data roaming off before leaving the UK and didn't turn it back in until my return 4 days into my hols somehow 44mb of data was used which is a very small amount sky have basically called me a liar and turned it on! However I was staying in a hotel with full WiFi coverage and had no need ti turn data roaming on.. sky are trying to £190 for 44mb! Insane £4.32 per mb.. also to rub salt in a wound, Sky have just stolen 227gb of data out of my piggyback! Maybe I should charge Sky for my stolen data if so at £4 per mb Sky would owe me £980,000! Crazy currently a very unhappy customer who has been with sky 15+ years

Re: Extortionate roaming charges!

PandJ2020 — Fri, 06 Jun 2025 19:25:25 GMT

Your phone must have connected to the cellular network to have been charged. I would always recommend flight mode (which can still use WiFi but will not connect to cellular)

@Syspas wrote:
Sky have just stolen 227gb of data out of my piggyback!

I presume this is simply data expiring after 12 months as per the terms.

Re: Extortionate roaming charges!

caesarome — Fri, 06 Jun 2025 19:25:44 GMT

@Syspas wrote:
Whilst on holiday in Tunisia I turned my data roaming off before leaving the UK

So you made sure both mobile data and roaming were turned off ?

@Syspas wrote:
also to rub salt in a wound, Sky have just stolen 227gb of data out of my piggyback!

All data remains in the piggybank for 12 months.

Re: Extortionate roaming charges!

Syspas — Fri, 06 Jun 2025 19:28:07 GMT

Yeah roaming and data was turned off I do a lot of travelling and have never had this issue before..

Re: Extortionate roaming charges!

Syspas — Fri, 06 Jun 2025 19:33:08 GMT

I've never had an issues before and travel abroad often.. I understand the terms and conditions but seems crazy that I can be charged nearly £200 for 44mb but Sky can take 227gb without qs much as an email to explain.. I wo t ve paying the charge.. direct debit will be cancelled and all services cancelled I'm out of contact so I'll go elsewhere.. I'm on sim only so I don't have a contract to effect my credit score either so good luck getting the money sky..

Re: Extortionate roaming charges!

Daniel0210 — Fri, 06 Jun 2025 19:57:20 GMT

@Syspas

Emails or letters were sent out in April 2024 outlining the changes to the time limit on data in Piggybanks. If you cancel the payment method you won't be able to cancel the service.

Re: Extortionate roaming charges!

63johnw — Sat, 07 Jun 2025 05:31:22 GMT

@Syspas wrote:
I've never had an issues before and travel abroad often.. I understand the terms and conditions but seems crazy that I can be charged nearly £200 for 44mb but Sky can take 227gb without qs much as an email to explain.. I wo t ve paying the charge.. direct debit will be cancelled and all services cancelled I'm out of contact so I'll go elsewhere.. I'm on sim only so I don't have a contract to effect my credit score either so good luck getting the money sky..

Hi @Syspas while it's your choice what you do, your phone has connected to the local network and incurred the charges. You are liable for them. Sky will (and have done many times) refer the debt to a credit agency who will persue the debt through the courts. It's never a good idea to just cancel payment methods etc. try engaging with Sky to see if they will reduce the charges as a goodwill gesture.

Re: Extortionate roaming charges!

Syspas — Thu, 21 Aug 2025 21:49:51 GMT

Hi i recent had a refund for the roaming charges I had to go through CISAS the refund is now showing as credit in my sky mobile account as credit to my next bill, the problem is I have no responsibility to this account anymore I have a new phone contract with I.D the account is now paid by my wife as her phone contract is still on the account how do I get the credit back to my bank account?

Refund?

Syspas — Thu, 21 Aug 2025 21:54:59 GMT

HI I have recently received a £200 refund from Sky mobile for Roaming charges I never incurred the money was successfully claimed back vis CISAS the refund is now showing as credit to my next bill.. how do I get this refund back into my bank account instead?

Re: Extortionate roaming charges!

PandJ2020 — Thu, 21 Aug 2025 22:01:59 GMT

@Syspas I don't believe you can. Any credit will be used against future bills on the account.

Re: Refund?

Daniel0210 — Fri, 22 Aug 2025 04:04:56 GMT

@Syspas

You will need to contact Sky and ask about refunding to your bank but refunds are usually credited to your Sky account and used for future payments.

Re: Extortionate roaming charges!

crash78 — Thu, 11 Sep 2025 11:24:16 GMT

Hi Syspas, this is very encouraging to hear that after you went via Cicas you have gotten your money back. I also have had a huge bill for Data Roaming while my son took a day trip across a border to a non EU country despite me setting up spend caps on all our Sims. Seems Roaming spend caps dont make an ounce of difference with Sky. My complaint for credit has just minutes ago been declined so my next action is Cicas. Hopefully i will also be successful.

Re: Extortionate roaming charges!

Syspas — Thu, 11 Sep 2025 12:01:41 GMT

Hi yes good luck with Cifa once I lodged s complaint with them within 8 weeks I got an apologly from sky and a full refund it took awhile but was refunded to my bank account as well keep me posted once s again good luck.. 👍

Re: Extortionate roaming charges!

crash78 — Mon, 13 Oct 2025 14:27:49 GMT

Hi the rules in my favor within a week and got a kind of apology from sky. We're sorry but no credit will be applied in future. They still haven't changed the wording though so still looks as if you can set the Roaming Data spend limit. Just had the credit applied to my mobile account today.

Re: Extortionate roaming charges!

JanetSV88 — Thu, 08 Jan 2026 17:36:35 GMT

Hi, this has just happened to me. I went Tunisia for 3 days and didn't have the timing data on at all but was charged £178! I'm at the stage of waiting for a supervisor to speak to me about a refund back if they don't I am going to complain to ADR (Alternative Dispute Resolution)

I wanted to know have your issue been resolved and how long it took for them to refund your money back if they did. And what ways you went about to putting in your complaint for a refund?? Thanks

Re: Extortionate roaming charges!

Daniel0210 — Thu, 08 Jan 2026 17:43:41 GMT

@JanetSV88 wrote:

Hi, this has just happened to me. I went Tunisia for 3 days and didn't have the timing data on at all but was charged £178!

@JanetSV88

Did you mean roaming not timing?

From the information in your post you've incurred the charges and been correctly billed. Not sure you have grounds for a refund but good luck as and when Sky contact you.

Re: Extortionate roaming charges!

PandJ2020 — Thu, 08 Jan 2026 17:52:00 GMT

@JanetSV88 wrote:
Hi, this has just happened to me. I went Tunisia for 3 days and didn't have the roaming data on at all but was charged £178!

...but it appears you had cellular active? What are the charges itemised as?

Re: Extortionate roaming charges!

crash78 — Thu, 08 Jan 2026 22:59:05 GMT

Hi, took approx 5 weeks to get a credit onto my account and partial refund. Deducted the current month billing hence partial refund.
Cicas ruled in my favor as I detailed exactly what I did to try to prevent roaming charges by setting up a roaming spend cap. The spend cap though doesnt work apparently outside of Europe but that is not made clear.

goodluck