topic Re: My sim has disconnected from the network in Sky Mobile

My sim has disconnected from the network

MikeB5382 — Thu, 21 Aug 2025 15:39:03 GMT

My phone was working fine and has suddenly disconnected from the network, it does not show a phone number and sim card status shows the following.

Network - emergency calls only

Mobile network state - Disconnected

Service state - Out of service

IMS registration status - Not registered

When I try to make a call I get the message - Not registered on network

Callers who phone me get a message saying that the number you have called is not recognised

My account has been in place for a long time and all payments are upto date

Re: My sim has disconnected from the network

caesarome — Thu, 21 Aug 2025 16:06:28 GMT

@MikeB5382

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

If not then you will have to contact Sky as it might be the sim is faulty, so you can do this perhaps via social media as there are links at the bottom to their sites.

https://www.sky.com/help/articles/replacement-sim

Re: My sim has disconnected from the network

DKUK — Sun, 25 Jan 2026 13:50:07 GMT

Im having the same issue and now s friend too.

Reset network settings, followed all troubleshooting steps, etc and nothing.

Spoke to Sky and possible SIM card issue.

Getting a new card to see if its a card issue, of not then a phone service check, but the card was working for 2 months until now.

Has your issue been sorted?