topic Re: New sim register in Sky Mobile

New sim register

Lisa2122 — Thu, 21 Aug 2025 13:48:04 GMT

I've set up my new sim but received an email saying to register or un register. Not sure how to do this or what it means.

63johnw — Thu, 21 Aug 2025 13:55:40 GMT

Hi @Lisa2122 is your new sim working ok ? Is it showing in your account ?

Lisa2122 — Thu, 21 Aug 2025 15:00:38 GMT

Yes & they gave me another number to use but my other network is still working.

caesarome — Thu, 21 Aug 2025 15:01:57 GMT

@Lisa2122 wrote:

but my other network is still working.

What do you mean by this, are you transfering a number from a different network to the Sky sim ?

Lisa2122 — Thu, 21 Aug 2025 17:04:36 GMT

Yes I'm moving to Sky from another network.

63johnw — Thu, 21 Aug 2025 17:05:46 GMT

Did you get a PAC from your old network @Lisa2122 ? Have you given it to sky ? And when did you if you did ?

Lisa2122 — Thu, 21 Aug 2025 17:07:04 GMT

Thanks for replying. No Sky said they would get permission from my old network

Lisa2122 — Thu, 21 Aug 2025 17:15:07 GMT

My phone is sim free if that helps

63johnw — Thu, 21 Aug 2025 17:32:58 GMT

@Lisa2122 wrote:
Thanks for replying. No Sky said they would get permission from my old network

That's not correct @Lisa2122 you need to get a PAC from your old network and give it to sky, the next working day your number will transfer.

Lisa2122 — Thu, 21 Aug 2025 21:06:36 GMT

Will get in touch with them so. Thanks for all your help 😊

Lisa2122 — Fri, 22 Aug 2025 10:06:43 GMT

All sorted now. Got a text to say my number has been ported. Thanks for all your help