topic Re: No signal or no mobile data in Sky Mobile

No signal or no mobile data

Stefx88 — Wed, 20 Aug 2025 16:06:51 GMT

I have two sky SIM cards and neither of them can get any signal or mobile data today. Has anyone else experienced this? Thanks.

Re: No signal or no mobile data

caesarome — Wed, 20 Aug 2025 16:08:58 GMT

@Stefx88

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Re: No signal or no mobile data

Stefx88 — Wed, 20 Aug 2025 16:18:29 GMT

No no mast issues shown but they were both working fine yesterday.

On the About page, there is No Network listed next to Physical SIM - Network.

Re: No signal or no mobile data

63johnw — Wed, 20 Aug 2025 16:21:03 GMT

Hi @Stefx88 have you tried restarting your phones ?

Re: No signal or no mobile data

Stefx88 — Wed, 20 Aug 2025 16:50:28 GMT

Yes I did try that but no luck

Re: No signal or no mobile data

Vitorolasantos — Wed, 20 Aug 2025 17:10:35 GMT

I have the same issue

Re: No signal or no mobile data

Stefx88 — Wed, 20 Aug 2025 17:33:22 GMT

I managed to call 150 from a different phone and speak to someone. After trying all the options I had already tried Sky are going to send a new e-sim. I will update if this works tomorrow but I still think it must be unusual to have two sims not work on the same day.

Re: No signal or no mobile data

FitzM — Wed, 20 Aug 2025 18:17:46 GMT

Mine is out as well. No idea why.

Re: No signal or no mobile data

Stefx88 — Wed, 20 Aug 2025 18:30:20 GMT

It looks like there are a few people with a similar issue today. If I don't get anywhere with the new sim tomorrow (as they have asked me to wait 24 hours to install) I will call again and mention others are having the same issue.

Re: No signal or no mobile data

Stefx88 — Thu, 21 Aug 2025 17:42:40 GMT

Ok so the new e-sim worked.

Re: No signal or no mobile data

Stefx88 — Sun, 24 Aug 2025 05:47:45 GMT

Sorry I could have sworn I aleady replied, maybe I posted on the wrong thread.

Yes it did work.