topic Phone return in Sky Mobile

Phone return

Kerry176 — Wed, 20 Aug 2025 16:46:16 GMT

I got scammed a month ago and these scammers decided to take a phone out in my name I rung sky to basically send the phone back they were suppose to send me out a package to send it back but havent received anything

Re: Phone return

Daniel0210 — Wed, 20 Aug 2025 17:16:05 GMT

@Kerry176

You'll need to recontact Sky to chase up the return packaging. Make sure that any that arrives is really from Sky and not the scammers.

Re: Phone return

PandJ2020 — Wed, 20 Aug 2025 17:11:04 GMT

@Daniel0210 wrote:
@Kerry176
You'll need to recontact Sky to chase up the return packaging. Make sure that any that arrives if really from Sky and not the scammers.

Indeed - note the official return address in Nuneaton

https://www.sky.com/help/articles/account-takeover