topic Re: Credit sky mobile in Sky Mobile

Credit sky mobile

Jess3 — Wed, 20 Aug 2025 08:52:18 GMT

I have manually paid a bill and the direct debit has came out and been credited to my account I want it refunded I can't get in touch with sky it's saying the phone lines are down.

Re: Credit sky mobile

caesarome — Wed, 20 Aug 2025 12:31:36 GMT

@Jess3

There dhould be no need to pay your bill manually because as you have found out it can cause issues like this if you do it to close to your billung date as it is to late to prevent the direct debit from being taken as this is requested 14 days in advance.

There have been some issues with the lines this morning so perhaps try again or use the social media links at the bottom of the page.

Re: Credit sky mobile

Daniel0210 — Wed, 20 Aug 2025 12:32:02 GMT

@Jess3

I'll move your post as it's not a broadband issue. The phone lines are apparently working.

If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

We could normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off. We’re hopeful it’ll be available again sometime this week. You can perhaps contact Sky by other means; through social media, Sky Assistant or by calling in.

Alternatively post back on this thread later this week or next week and we may be able to help you further.