https://helpforum.sky.com/t5/Sky-Mobile/Missing-data/m-p/5063174#M258530 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4457196">@honda1231</a>&nbsp;</P> <P>Changing your mobile should play no part in your data. The data itself only remains in the piggybank for 12 months if it has been used so if it is not due to this then call Sky on 150 so they can look into it for you.</P> Tue, 19 Aug 2025 09:28:40 GMT caesarome 2025-08-19T09:28:40Z https://helpforum.sky.com/t5/Sky-Mobile/Missing-data/m-p/5063166#M258528 <P>Since upgrading my phone my data has gone missing. None of it was used to purchase the phone.&nbsp;</P> Tue, 19 Aug 2025 09:20:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Missing-data/m-p/5063166#M258528 honda1231 2025-08-19T09:20:15Z https://helpforum.sky.com/t5/Sky-Mobile/Missing-data/m-p/5063174#M258530 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4457196">@honda1231</a>&nbsp;</P> <P>Changing your mobile should play no part in your data. The data itself only remains in the piggybank for 12 months if it has been used so if it is not due to this then call Sky on 150 so they can look into it for you.</P> Tue, 19 Aug 2025 09:28:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Missing-data/m-p/5063174#M258530 caesarome 2025-08-19T09:28:40Z https://helpforum.sky.com/t5/Sky-Mobile/Missing-data/m-p/5063210#M258539 <P>I suspect this is the recent change of data expiry from 36 months to 12 rather than anything to do with the purchase.</P> Tue, 19 Aug 2025 10:22:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/Missing-data/m-p/5063210#M258539 PandJ2020 2025-08-19T10:22:19Z