topic Re: Lost or stolen in Sky Mobile

Activating sim card

Louise382 — Sat, 16 Aug 2025 17:55:30 GMT

I lost my other Sim card which I seem to be still paying for which is only Lou. I have received my new SIM card which is under louise and I am trying to activate it. It's more complicated than I thought I wanted to keep the number from my O2 account, not sky But we could also do that another day if we could just activate the sim for now

Louise382 — Sat, 16 Aug 2025 18:20:00 GMT

I do not have the Sim card anymore. This is why I had to order a replacement.

caesarome — Sat, 16 Aug 2025 18:25:01 GMT

I have merged your two posts together so they make it clear what your issue is.

If you order a replacement sim then it should have the same number as the lost one.

A new sim will have a new number.

You can activate the sim and move a number over from O2 anytime you want.

lorraineb2 — Fri, 22 Aug 2025 15:29:09 GMT

i can't activate my mew sim

caesarome — Fri, 22 Aug 2025 15:37:42 GMT

What is happening when you try to activate it ?