topic Re: Bill not what expected in Sky Mobile

Bill not what expected

Ch131 — Sat, 16 Aug 2025 12:18:26 GMT

I'm just curious as to why my bill is £10 over the expected amount and if this could be broken down further I've noticed I have 2 charges for one of my sims and I'm a bit confused

Re: Bill not what expected

PandJ2020 — Sat, 16 Aug 2025 12:21:11 GMT

@Ch131 wrote:
I'm just curious as to why my bill is £10 over the expected amount and if this could be broken down further I've noticed I have 2 charges for one of my sims and I'm a bit confused

We can't see your bills.

However, I suspect the 2 charges are for different date ranges, i.e. longer than 1 month. (An element of in arrears and the month in advance)

What do future bills show?

Re: Bill not what expected

Ch131 — Sat, 16 Aug 2025 12:22:18 GMT

i don't have any arrears as I only got the phone this month as a brand new contract

Re: Bill not what expected

Ch131 — Sat, 16 Aug 2025 12:23:23 GMT

Also my bill was £54 and future payments are £44

Re: Bill not what expected

caesarome — Sat, 16 Aug 2025 12:23:58 GMT

@Ch131

What dates so these charges cover, you can view your bill via the MySky app or online here:

https://www.sky.com/mobile-bill

Re: Bill not what expected

PandJ2020 — Sat, 16 Aug 2025 12:24:47 GMT

@Ch131 wrote:
i don't have any arrears as I only got the phone this month as a brand new contract

Arrears as in a period of usage prior to your first bill.

See here: https://www.sky.com/help/articles/sky-mobile-bills-and-payments-understanding-my-bills

Re: Bill not what expected

PandJ2020 — Sat, 16 Aug 2025 12:25:20 GMT

@Ch131 wrote:
Also my bill was £54 and future payments are £44

Ok, sounds correct then?

Re: Bill not what expected

Ch131 — Sat, 16 Aug 2025 12:25:37 GMT

The bill covers 12 August - 11 September

Re: Bill not what expected

caesarome — Sat, 16 Aug 2025 12:30:29 GMT

@Ch131

Can you post a screenshot of this bill and if you do please blank out your credit agreement and account numbers.